Cable group Virgin Media has confirmed it will close its customer service department in the Black Country with the loss of about 250 jobs.
Virgin Media announced there would be a three-month consultation period over the plans for its Dudley site in May.
The firm originally said 322 jobs would be lost but a spokeswoman said 20% had been redeployed to other positions.
She said the firm had created 200 new jobs in Dudley which would be the focus for its "field support function".
A total of 115 of customer service team will stay in their roles until the end of October.
"We are very grateful to all our staff for the professionalism they have demonstrated throughout this difficult time," the spokeswoman added.
In November, Virgin Media said it planned to cut 2,200 jobs by 2012, about 15% of its workforce, as part of a group-wide overhaul.
Source: BBC
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